Shipping policy

Tracked delivery across the UK. Here's everything you need to know about getting your order. AT A GLANCE - We deliver to addresses in the United Kingdom - Every order is sent with a tracked service - Orders are processed within 1–3 working days - Delivery takes 8–15 working days after dispatch WHERE WE DELIVER We currently deliver to addresses in the United Kingdom only. We're unable to ship internationally at this time. Some remote areas, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands, may take a little longer to arrive. PROCESSING TIME All orders are processed within 1–3 working days (Monday to Friday, excluding UK bank holidays). Orders placed at the weekend or on a bank holiday are processed from the next working day. During busy periods, such as sales or the run-up to Christmas, processing may take slightly longer. We'll always keep you updated. DELIVERY TIME Once dispatched, orders usually arrive within 8–15 working days. In total, please allow 9–18 working days from the day you place your order to the day it arrives. Delivery times are estimates and aren't guaranteed, although we'll always do our best to meet them. DELIVERY COSTS Delivery charges, if any, are calculated and shown at checkout before you pay. TRACKING YOUR ORDER Once your order has been dispatched, you'll receive an email confirming dispatch with your tracking number and a link to follow your parcel. Tracking information can take 24–48 hours to update after dispatch. If you haven't received a dispatch email within 4 working days of ordering, please check your spam folder, then email us at secretzstore0@gmail.com. DELIVERY ADDRESS Please make sure your delivery address is complete and correct at checkout. We can't be responsible for orders sent to an incorrect address provided at checkout. If you spot a mistake, email us as soon as possible. We can usually update the address if your order hasn't been dispatched yet. MISSED DELIVERIES If you're not in when your parcel arrives, the courier will usually leave a card or notification explaining how to rearrange delivery or collect your parcel. Parcels that aren't collected may be returned to us. If this happens, we'll contact you to arrange redelivery, which may carry an additional delivery charge. LATE OR MISSING ORDERS If your order hasn't arrived within 15 working days of dispatch, please email us at secretzstore0@gmail.com with your order number. We'll investigate with the courier and, if your parcel is confirmed lost, send a replacement or a full refund. Responsibility for your order passes to you once it has been delivered to the address you gave us. DAMAGED PARCELS If your parcel arrives damaged, or anything inside is damaged, faulty or incorrect, please email us within 48 hours of delivery with your order number and a photo or short video of the issue. We'll offer a replacement or a full refund. See our Returns & Refund Policy for full details. RETURNS You can return most items within 30 days of delivery. If you return your whole order within 14 days of delivery, we'll also refund the original standard delivery charge. Full details are in our Returns & Refund Policy. EVENTS OUTSIDE OUR CONTROL Occasionally, deliveries may be delayed by events outside our control, such as severe weather, courier disruption or strikes. If this affects your order, we'll let you know as soon as possible. NEED HELP? Real people, fast replies. Email secretzstore0@gmail.com with your order number and we'll take it from there. SecretzStore 5 Blea Close Burnley BB12 7TP United Kingdom